How we govern AI at Chaparral Wireless Networks
Chaparral Wireless Networks uses an internally developed AI operations system called NICK to assist our staff with network and media operations. NICK was built for our own operations and is not offered as a standalone product.
People remain accountable. AI assists our personnel; it does not remove human responsibility. Production changes require human authorization, and authorized personnel retain control over automated operation.
We expect uncertainty to be visible. NICK is designed to verify operational information and to indicate when information cannot be reliably determined rather than present uncertainty as fact.
Production activity is controlled. Network changes and public-facing uses of AI operate under established review, authorization and oversight procedures.
We disclose customer-facing AI. Customers are informed when they are interacting with an AI system and can request human assistance.
Customer information is protected. We handle customer information in accordance with applicable privacy and telecommunications requirements and our internal security policies.
We review our controls. Our AI governance practices are tested and revised as the technology, our operations and applicable requirements change.
What we do not publish
For security and commercial reasons, we do not publicly document NICK's technical architecture, underlying technologies, security mechanisms, network topology, access methods or other operational details.
Additional information may be provided following appropriate review.
Questions or corrections may be submitted through our normal contact channels.
Versioned. Material changes to this public statement update the version and date.
v3.0: revised public AI-governance statement.
Chaparral Wireless Networks · Chaparral, New Mexico