Operations that scale with you — not against you.
CWN Ops is a wireless operator that runs other wireless operators. Remote NOC, AI-assisted ticketing, tower & mobile-tower work, and full wireless build-outs — powered by the NICK AI Suite that runs our own network.
What we do for other operators
Pick the pieces you need. We can drop in for one project, run your NOC long-term, or stand a tower up with you.
Remote NOC & ticketing
24×7 monitoring, alarm triage, customer outage handling, and tier-2 escalation. Powered by the same AI-assisted workflow we run on our own subscribers.
Wireless engineering
Greenfield design, capacity planning, and migrations on Tarana G1, Cambium ePMP/PMP 450, MikroTik routing, and OSPF/BGP transport.
Tower & field work
Climber-led installs, sector swaps, alignment, antenna replacement, grounding, and post-storm triage across our regional service area.
Mobile towers (COW)
Rapid-deploy cell-on-wheels for events, emergency restoration, and pre-build coverage validation. Backhaul over PtP or LEO.
NICK AI as a service
White-label the personas that run CWN: NOC alarms, field-tech voice assistant, customer-care reply bot, and back-office reporting — on your data.
Hosted VoIP / PBX
Carrier-grade PBXware on validated trunks, full E911 compliance, and tenant isolation. Bring your own DIDs or use ours.
Recent work
Real incidents, real fixes — lightly anonymized. This is what an AI-assisted operator actually does on a Tuesday.
From abuse-bot email to four named offending customers in twenty minutes
An RBL listing landed for our cable subscriber NAT egress IP. NIC K verified the listing via DNS, traced the IP back to its loopback on the edge router, set a 2-minute passive log filter for outbound SMTP, surfaced four customer IPs sending raw mail-server traffic, identified the most suspicious destination (an overseas MX), and stood up a weekly DNSBL monitor across 10 blocklists for next time. Zero customer-impacting actions taken without sign-off.
Three vendor base nodes offline. Vendor case stuck on a red herring. NIC K reconciled seven systems.
Scattered truth across a vendor cloud portal, the NMS, IPAM, conntrack, OSPF, the customer's own ticket, and the vendor's case. NIC K authenticated against the vendor's portal API, wrote a 30-minute state monitor, cross-referenced serial numbers to physical interfaces, and produced a single reconciled hand-off document that unblocked the vendor support thread. The monitor is still running.
The new owner needed to know what they actually owned
Pulled the prior tech's Teams chat history (delegated, owner-approved), wrote 86 one-on-one transcripts to disk, walked every GitHub repo, found a 752-file unreviewed branch with eight credential leaks, surfaced two in-flight projects nobody knew existed, and delivered a three-paragraph executive summary. No finger-pointing — just inventory.
An ops manager emailed about a new hire. NIC K handled it — and caught four membership errors nobody asked it to look at.
Sister-company ops manager emailed asking for an O365 account for a new hire. NIC K matched naming convention, picked the right license, pre-staged MFA, replied with a first-sign-in walkthrough, then proactively audited the relevant Teams membership and surfaced four discrepancies between what the manager described and what was actually in the directory. Zero round-trips through the owner.
NIC K texts staff, takes replies, and holds policy
Staff allowlist, name-based addressing (numbers never reach the LLM), per-staff scope tags, after-hours approval windows by tier, per-recipient personas (the field tech texts with the field-tech persona, the operator texts with the prime persona), audit trail of every send, single-file kill switch. The mature version of "AI that pages your team."
The CGI billing platform from 1998 now answers Python calls
Most regional cable operators run a billing system from a different decade. No JSON API. NIC K reverse-engineered the 35+ CGI executables that serve the platform, wrote a single Python client that exposes them as one cohesive surface, and made it read-by-default. Writes still go through a human. Now AI-driven ticket handling can ask "who is that customer" in one call.
Meet the NICK AI Suite
A coordinated team of AI personas built for operators. Each one has a job, a scope, and the right tools — not a generic chatbot.
Built by operators, not by a vendor.
CWN Ops is the services arm of Chaparral Wireless — a regional WISP / cable operator running production Tarana, Cambium, MikroTik, Harmonic CableOS, and a hosted VoIP stack. Every tool we sell is something we run on our own network first.
If you're a WISP or small ISP that needs senior help on the gear, fewer pages at 2 a.m., or a path to lighter ops without hiring a NOC, we should talk.
Why operators call us
• You can't staff overnight NOC anymore.
• Your tower lift is in two weeks and a sector died.
• You inherited someone else's network and need an audit.
• You want AI working for ops, not bolted on top.
• You're chasing BEAD/NMConnect dollars and need build-out muscle.
Tell us what's hurting on your network.
Discovery calls are free. We'll tell you straight whether we can help or you'd be better served elsewhere.