NICK is the AI operations system we built inside a working broadband and cable network in southern New Mexico. It watches the network, answers the phone, keeps the record — and airs our cable channel. Meet NICK →
We operate communications infrastructure. We built an AI to help us operate it.
Not a vendor demo, not a laboratory. NICK runs on real towers, real plant, real customers. This is what it does, and how a person stays in command of it.
Radios, coax, fiber and headend gear across the high desert — the plant a small operator actually runs. NICK works from the systems that already run it, not a rip-and-replace. What we operate →
One system. Many jobs — and every action stays on the record, so people stay in control.
Round-the-clock monitoring and alerting that reaches a human with a verdict, not a wall of red — and proves its own alarms work.
Answers the phone, helps the front desk and the field crew, and hands off to a person the moment it matters.
Provisioning, automation, and even a live cable channel — AI-produced, human-gated.
Keeps the documentation, the tickets and the change record current — the institutional memory small operators never have time to write.
It finds the problem before the phone rings.
It grew up inside a cable and wireless network in southern New Mexico — and it earns its autonomy the way you’d grow a new hire’s: read-only first, human-approved always.
The alarm knows which customer, the customer record knows which device, the device knows what changed last Tuesday and who approved it. That continuity is the point — and it isn’t a product you can buy.
NICK runs our network; it can help run yours — remote troubleshooting, repair and AI-assisted management, from here. You’re hiring an operator, not licensing software: NICK itself isn’t for sale, but what it lets us do is. See what we offer →
Production changes require human authorization, and authorized people keep control of automated operation. We publish how we govern it — the principles, not the internals. Read our public governance statement →
If you run an independent cable or broadband network, we can help you run it — remote troubleshooting, repair and AI-assisted management — or just compare notes on the AI side. Straight conversation, no pressure. hello@cwn-ops.com