It runs the network.
You run the show.
NICK is the AI that runs a small operator's network — 24/7 monitoring and alerting, an AI receptionist, provisioning, remote-hands, and change control. It even produces our cable channel. Built on Chaparral Wireless's real production network, not a vendor demo.
AI on staff. Not AI in charge. — read-only by default, every change human-approved, everything audited.
We built NICK for our own network, and it isn’t for sale. We’re an operator, not a vendor. This page is what it does, what it got wrong, and how it’s governed — published because we couldn’t find it anywhere when we needed it.
One AI. Every desk.
NICK doesn't do one thing. It runs the NOC, answers the phone, fixes the laptop, and airs the channel — and logs all of it, so you stay in control.
Runs the NOC
24/7 monitoring and multi-channel alerting — voice, SMS, chat, tickets — with a self-testing probe that proves the alarms actually work.
Answers the phone
A bilingual AI receptionist on your real phone system: tickets, balances, modem health, and a live hand-off to a human when it matters.
Fixes the fleet
Remote-PC management across staff and customer machines — heartbeat, cleanup, inventory, and repairs, without a truck roll.
Provisions subscribers
RADIUS-backed provisioning, DNS/IPAM updates, and a read-by-default bridge to legacy billing so ticket handling can just ask “who is this customer?”
Controls change
Every network change gets pre-review against the source of truth, a ticket, a journal entry, and post-change verification. Nothing changes unseen.
Airs the channel
NICK produces Paxelle, a 24/7 cable channel on our own plant — AI-produced, human-gated. Proof it can build, not just watch.
It works with the stack you already run. NICK reads the monitoring, inventory, billing and ticketing systems you have today rather than replacing them. There is no rip-and-replace and no migration project standing between you and the first useful answer — we did exactly this on our own network, against systems we inherited and didn’t choose.
It catches what slips through.
The point isn't a smarter dashboard. It's a guardrail that reads the whole network and finds the problem before the phone rings.
We publish how it’s governed.
Your counsel is going to ask what the AI is allowed to do. NCTC, the buying co-op, surveyed its members in May 2026 and found 44% of member companies lack AI governance frameworks (Cablefax, 29 Jul 2026). Ours is written down, versioned, and public — so you can read it instead of taking our word for it.
Read-only by default
Approval is granted per action, never per session — agreeing to one change does not authorise the next. Every network change carries a pre-review, a ticket, a journal entry, and post-change verification.
Enforced, or process — we say which
Every control in the document is labelled as enforced in code or followed by a person, because the difference matters. A rule written in a prompt is a request. Only code is a control.
Including what we don’t claim
The document has a section for the gaps — what isn’t enforced yet, what we got wrong, and what we won’t answer. A governance page with no open items is a marketing page.
Or bring us in as your operator.
CWN Ops is a wireless operator that runs other operators. Take the pieces you need — one project, a long-term NOC, or a tower stood up with you. You’re hiring people, not licensing software — our NOC happens to be AI-assisted, which is our problem to solve, not a product you buy.
Remote NOC & ticketing
24×7 monitoring, alarm triage, outage handling, and tier-2 escalation — the same AI-assisted workflow we run on our own subscribers.
Wireless engineering
Greenfield design, capacity planning, and migrations on Tarana, Cambium ePMP/PMP 450, MikroTik, and OSPF/BGP transport.
Tower & field work
Climber-led installs, sector swaps, alignment, grounding, and post-storm triage across our regional service area.
Mobile towers (COW)
Rapid-deploy cell-on-wheels for events, emergency restoration, and pre-build coverage validation.
Audit & documentation
Inherited a network nobody documented? We map what you actually own — devices, circuits, credentials, the half-finished projects — and hand you the record. We did it here first.
Hosted VoIP / PBX
Carrier-grade PBX on validated trunks, E911 compliance, and tenant isolation. Bring your DIDs or use ours.
Recent work
Real incidents, real fixes — lightly anonymized. What an AI-assisted operator actually does on a Tuesday.
From abuse-bot email to four named offending customers in twenty minutes
An RBL listing landed for our cable NAT egress IP. NICK verified it via DNS, traced the IP to its loopback on the edge router, set a 2-minute passive filter for outbound SMTP, surfaced four customer IPs sending raw mail traffic, flagged the most suspicious destination, and stood up a weekly DNSBL monitor across 10 blocklists. Zero customer-impacting actions without sign-off.
Three base nodes offline. Vendor case stuck on a red herring. NICK reconciled seven systems.
Truth was scattered across a vendor portal, the NMS, IPAM, conntrack, OSPF, the customer ticket, and the vendor case. NICK authenticated to the vendor API, wrote a 30-minute state monitor, matched serials to physical interfaces, and produced one reconciled hand-off that unblocked the support thread. The monitor is still running.
The new owner needed to know what they actually owned
Indexed the prior tech’s history (owner-approved), walked every repo, found a large unreviewed branch with multiple credential exposures, surfaced in-flight projects nobody knew existed, and delivered a three-paragraph executive summary. No finger-pointing — just inventory.
An ops manager emailed about a new hire — NICK caught four errors nobody asked it to look at
Matched naming convention, picked the license, pre-staged MFA, replied with a first-sign-in walkthrough, then proactively audited the relevant Teams membership and surfaced four discrepancies between what was described and what was actually in the directory. Zero round-trips through the owner.
NICK texts staff, takes replies, and holds policy
Staff allowlist, name-based addressing (numbers never reach the model), per-staff scope, after-hours approval windows by tier, per-recipient personas, an audit trail of every send, and a single-file kill switch. The mature version of “AI that pages your team.”
A billing platform from 1998 now answers Python calls
Most regional operators run a billing system from another decade with no API. NICK reverse-engineered the CGI executables behind it, exposed them as one cohesive read-by-default surface, and left writes to a human. Now AI ticket handling can ask “who is that customer” in one call.
The NICK suite
A coordinated team of AI personas built for operators. Each one has a job, a scope, and the right tools — not a generic chatbot.
Built by operators, not by a vendor.
CWN Ops is the services arm of Chaparral Wireless — a regional WISP / cable operator running production Tarana, Cambium, MikroTik, Harmonic CableOS, and a hosted VoIP stack. Every tool we sell is something we run on our own network first.
If you’re a WISP or small ISP that needs senior help on the gear, fewer pages at 2 a.m., or a path to lighter ops without hiring a NOC — we should talk.
Why operators call us
• You can’t staff overnight NOC anymore.
• Your tower lift is in two weeks and a sector died.
• You inherited someone else’s network and need an audit.
• You want AI working for ops, not bolted on top.
• You’re chasing BEAD/NMConnect dollars and need build-out muscle.
Tell us what’s hurting on your network.
For the services above — NOC, engineering, tower work. Calls are free and we’ll tell you straight whether we can help or you’d be better served elsewhere. If you just want to talk about the AI side, that’s free too and there’s nothing to buy.