Operations that scale with you — not against you.
CWN Ops is a wireless operator that runs other wireless operators. Remote NOC, AI-assisted ticketing, tower & mobile-tower work, and full wireless build-outs — powered by the NICK AI Suite that runs our own network.
What we do for other operators
Pick the pieces you need. We can drop in for one project, run your NOC long-term, or stand a tower up with you.
Remote NOC & ticketing
24×7 monitoring, alarm triage, customer outage handling, and tier-2 escalation. Powered by the same AI-assisted workflow we run on our own subscribers.
Wireless engineering
Greenfield design, capacity planning, and migrations on Tarana G1, Cambium ePMP/PMP 450, MikroTik routing, and OSPF/BGP transport.
Tower & field work
Climber-led installs, sector swaps, alignment, antenna replacement, grounding, and post-storm triage across our regional service area.
Mobile towers (COW)
Rapid-deploy cell-on-wheels for events, emergency restoration, and pre-build coverage validation. Backhaul over PtP or LEO.
NICK AI as a service
White-label the personas that run CWN: NOC alarms, field-tech voice assistant, customer-care reply bot, and back-office reporting — on your data.
Hosted VoIP / PBX
Carrier-grade PBXware on validated trunks, full E911 compliance, and tenant isolation. Bring your own DIDs or use ours.
Meet the NICK AI Suite
A coordinated team of AI personas built for operators. Each one has a job, a scope, and the right tools — not a generic chatbot.
Built by operators, not by a vendor.
CWN Ops is the services arm of Chaparral Wireless — a regional WISP / cable operator running production Tarana, Cambium, MikroTik, Harmonic CableOS, and a hosted VoIP stack. Every tool we sell is something we run on our own network first.
If you're a WISP or small ISP that needs senior help on the gear, fewer pages at 2 a.m., or a path to lighter ops without hiring a NOC, we should talk.
Why operators call us
• You can't staff overnight NOC anymore.
• Your tower lift is in two weeks and a sector died.
• You inherited someone else's network and need an audit.
• You want AI working for ops, not bolted on top.
• You're chasing BEAD/NMConnect dollars and need build-out muscle.
Tell us what's hurting on your network.
Discovery calls are free. We'll tell you straight whether we can help or you'd be better served elsewhere.