NICK runs in production at Chaparral Wireless — a working WISP and cable TV operator in southern New Mexico. It watches the network, answers the customer line, files the tickets, documents everything, and asks a human before it changes anything. We built it for ourselves, because nobody was going to build it for an operator our size. It isn’t a product you can buy — we’re an operator, not a vendor. What we can do is show you what it does, what it got wrong, and how it’s governed.
Not a chatbot. NICK is the layer between your people and your infrastructure — anyone on your staff can say what they need in plain English, and NICK knows which system, which portal, which vendor, and which fix.
Monitors from two vantage points, correlates the alarms, pages a human with a verdict — not a wall of red — and calls with details when it matters.
A customer-facing voice agent takes the front-line call, verifies the caller, checks the account and the gear, and hands clean escalations to your staff.
Every incident, outage, and change gets a ticket with root cause and resolution — the institutional memory small operators never have time to write.
Inventories, audits, and topology docs that stay current — because the engineer maintaining them never sleeps and never quits.
Read-only by default. Every change to production equipment is proposed first and approved by a named human. Every action is audited.
Our AI stack produces a full local cable channel end-to-end. If it can run a channel, it can run your NOC. Meet Paxelle →
NICK's authority grew the same way you'd grow a new hire's. Yours would too. Governance came first, not later.
NICK maps your network, inventories your gear, reconciles your monitoring, and writes the documentation. It touches nothing. You get the audit of your life either way.
Monitoring, alerting, ticketing, reporting — NICK works your NOC with humans on the loop, and earns trust incident by incident.
Config changes proposed by NICK, approved by your named owner, executed with a full audit trail. The human stays in the loop on every write. Forever.
Real incidents at our own network. Ask us at the show — we'll show you the tickets.
An abuse notification came in; NICK traced it across mail logs and the subscriber system to four specific customer accounts, drafted the remediation, and a human approved the sends. A weekly monitor now watches for recurrence.
That's all a non-technical employee has to say. NICK knows what the headend gear is, where the portal lives, who to call, and how to fix it. Nobody on staff had to learn what RTSP is.
NICK flagged a calendar conflict between a flight and a vendor meeting hours before the humans noticed. The humans dismissed it. The humans then hit exactly what it warned about. It was right; it was calm; it was on staff.
If you run an independent cable or broadband network and you're working through the same problems — what to automate, what to never automate, how to prove an AI didn't change something quietly — we'd like to hear from you. There is nothing to buy and no pricing conversation at the end of this. We're trading notes, and we've been wrong enough times that yours are probably worth more than ours.